Gift vouchers ordered before 12 noon will be issued and dispatched on the same (working) day.
Working days are Monday to Friday of any week excluding any public or bank holidays. If a gift voucher is ordered after 12 noon on a Friday, it will be issued and dispatched on the following Monday.
UK Special Delivery guarantees next day delivery, however voucher must be issued before 12 noon Monday to Friday. If the voucher is ordered on a Friday before 12 noon, it will be issued and dispatched on the same day, however the Royal Mail do not guarantee delivery until the following Monday.
Gift vouchers are non-transferrable, non-refundable, cannot be exchanged for cash and cannot be replaced if lost. All gift vouchers must be used in full. No change or voucher for unused differences will be issued. When making a reservation the voucher reference number MUST be quoted and any difference paid in order to confirm your booking. Original gift vouchers MUST be presented on arrival, failure to do so will require full payment to be taken.Copies will not be accepted. Any reservations made using this certificate will be subject to our standard booking policy. Gift vouchers will be redeemed in the event of a last minute cancellation or no show. Gift vouchers are valid for single redemption only. All bookings are subject to availability and change. Gift vouchers are valid from the date of purchase to the expiry date, any extension is discretionary and subject to an administration charge.
- Simply choose the gift experience(s) you would like to buy from our handpicked collection! We’ve designed our site with you in mind and have made it as easy as possible to choose search and purchase a gift experience for a wide selection of luxury hotels and resorts located throughout the UK; whether you know the gift type you’d like to buy, or know where you’d like to buy it.
- Once you’ve selected your gift experiences(s), add them to your ‘bag’ and pay via our checkout, which has the highest level of security protection in place.
- We’ll then send your order to you (via email or post) to either yourself or the recipient (you choose options when you are in the checkout) within hours of purchase. Your gift voucher will be presented and packaged in your selected venue’s branded stationery.