Gift vouchers ordered before 12 noon will be issued and dispatched on the same (working) day.
Working days are Monday to Friday of any week excluding any public or bank holidays. If a gift voucher is ordered after 12 noon on a Friday, it will be issued and dispatched on the following Monday.
UK Special Delivery guarantees next day delivery, however voucher must be issued before 12 noon Monday to Friday. If the voucher is ordered on a Friday before 12 noon, it will be issued and dispatched on the same day, however the Royal Mail do not guarantee delivery until the following Monday.
Please be aware The River Bar & Restaurant will be closed for refurbishment between July and September 2019 we will be serving, lunch, afternoon tea and dinner in our grand ballroom during this period.
Each gift certificate is protected by a secure ID code. Gift certificates can only be redeemed once. Gift certificates may not be exchanged for cash, cannot be replaced if lost, are non-transferable and non-refundable. The original gift certificate must be presented upon arrival when redeeming the experience. Advance bookings are required and subject to availability. Cancellation of a booking within 24-hours of arrival will void the certificate. Terms & Conditions are subject to change.
- Simply choose the gift experience(s) you would like to buy from our handpicked collection! We’ve designed our site with you in mind and have made it as easy as possible to choose search and purchase a gift experience for a wide selection of luxury hotels and resorts located throughout the UK; whether you know the gift type you’d like to buy, or know where you’d like to buy it.
- Once you’ve selected your gift experiences(s), add them to your ‘bag’ and pay via our checkout, which has the highest level of security protection in place.
- We’ll then send your order to you (via email or post) to either yourself or the recipient (you choose options when you are in the checkout) within hours of purchase. Your gift voucher will be presented and packaged in your selected venue’s branded stationery.